ECG Prepaid Token Not Received — What to Do
Paid via *226# or another channel but no token? Follow this checklist before paying again.
- Wait 5–15 minutes — peak times delay SMS on
*226#. - Check SMS inbox and spam folder.
- Verify MoMo was actually debited (check MoMo statement).
- If debited but no token after 30 min, contact ECG on 0302-611611 with receipt.
- Next time, use
*714*22#— faster token delivery and Ewale support via USSD Contact Us.
Avoid Double Payment
Never pay twice unless the first transaction failed and MoMo was NOT debited. If *226# hung, switch to *714*22# for the retry — do not duplicate on the same stuck session.
Pay ECG on Ewale — Step by Step
- Dial
*714*22#from any phone. - Select 4 — Utilities.
- Select 1 — ECG Power.
- Choose Prepaid (buy token) or Postpaid (pay bill).
- Enter meter or account number and amount in GHS.
- Confirm and approve with your mobile money PIN.
- Receive token or payment receipt by SMS within minutes.
Related ECG Guides on Ewale
- ECG FAQ — billing, meters, disconnection & safety
- ECG prepaid code landing page
- Code to pay ECG bill
- ECG shortcode reference
- Pay ECG electricity with shortcode
- Pay ECG on Ewale web
Dial Ewale Now — Override Slow ECG Menus
Stop searching for the "right" ECG code. Dial *714*22# on Ewale — Ghana's all-in-one utility shortcode for ECG prepaid, ECG postpaid, Ghana Water, DSTV, and GoTV. One code, instant tokens, cashback on every payment.