Smartcard Number Not Found
Verify the 10-digit number with no spaces. Check the smartcard sticker or decoder label. Contact Multichoice if the number is illegible.
Insufficient Balance
Top up mobile money to cover package price plus service fee. Compact needs ~GHS 110; Premium needs ~GHS 220.
Payment Made but Channels Off
Wait 15–30 minutes. Power-cycle the decoder (unplug 30 seconds, replug). Contact Ewale with SMS receipt if still inactive after 1 hour.
USSD Session Expired
Redial *714*22# and start fresh. Complete each step within the session timeout.
Transaction Failed
Wait 2–3 minutes and retry. Check MoMo wasn't debited before retrying. Email walletewale@gmail.com with transaction reference.
Get Started Now
Dial *714*22# on Ewale to complete your transaction in seconds. For help, select Contact Us from the main menu or email walletewale@gmail.com.