Voucher SMS Not Received
Solution: Wait 2–5 minutes after payment. Check the correct phone number was entered. Ensure the phone has network signal. Contact Ewale support with your transaction reference if SMS still doesn't arrive.
Invalid Serial Number or PIN on WAEC Portal
Solution: Re-type carefully — Serial and PIN are case-sensitive. Ensure you're on the official WAEC site. Check the voucher hasn't exceeded its usage limit.
Payment Failed on USSD
Solution: Verify mobile money balance covers GH₵20 × quantity. Retry after 2 minutes. Dial *714*22# and start again if session expired.
Wrong Recipient Number Entered
Solution: Contact Ewale support immediately with your transaction reference. Do not purchase again until the issue is resolved.
Results Not Yet Released
A valid voucher only works after WAEC officially releases BECE results. Check WAEC Ghana announcements for the release date before attempting to check.
Get Started Now
Dial *714*22# on Ewale to complete your transaction in seconds. For help, select Contact Us from the main menu or email walletewale@gmail.com.